Best Practice Guidance
Human Interaction with Technology in Dementia

target groups: Researchers evaluating technology use

Practical, cognitive & social factors to improve usability of technology for people with dementia

Technologies are increasingly vital in today’s activities in homes and communities. Nevertheless, little attention has been given to the consequences of the increasing complexity and reliance on them, for example, at home, in shops, traffic situations, meaningful activities and health care services. The users’ ability to manage products and services has been largely neglected or taken for granted. People with dementia often do not use the available technology because it does not match their needs and capacities. This section provides recommendations to improve the usability of technology used in daily life, for meaningful activities, in healthcare and in the context of promoting the Social Health of people with dementia.
Technology for meaningful activities

Assessing the Ability to Use Everyday Technologies by self-perceived reports as well as observations

Guidance

To understand the ability of the elderly with cognitive impairments to use everyday technology observe the interaction but also ask about their views.

Explanation and examples

Via an observation (guided by the META), the person-technology interaction can be described in detail, e.g. does the person press buttons/the screen with an adequate force or are steps performed in a logical order. This can help to determine which elements of a specific technology are causing problems and might be particularly useful for designing intervention and the development of technology. Through a self-perceived report (S-ETUQ), the individual can reflect on a wider range of technologies and the impact of technology use to perform well in (in relation to) everyday life can be depicted. For example, if someone has problems using the ticket machine for public transport or the ATM, this might impact participating in society; if the individual has problems with using the dishwasher or vacuum cleaner, this might impact the hygiene and well-being at home.

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Evaluating the effectiveness of specific contemporary technology

The rapid growth of the technological landscape and related new services have the potential to improve the effectiveness and cost-effectiveness of health and social services and facilitate social participation and engagement in activities. But which technology is effective and how is this evaluated best? This section provides recommendations to evaluate the effectiveness of technology in daily life, meaningful activities and healthcare services as well as of technologies aimed to promote the Social Health of people with dementia. Examples of useful technologies in some of these areas are provided.

In order to help people with dementia and their carers find dementia-friendly apps for self-management and meaningful activities a selection tool is desirable

Guidance

People with dementia can have difficulty finding apps for self-management, meaningful activities and social participation that match their needs, interests and abilities. A tool that helps them find such apps is therefore recommended.

Explanation and example

People with dementia often experience unmet needs in their self-management, meaningful activities and social participation. Apps and technological interventions can potentially help them fulfil these needs and also decrease the burden for caregivers.

The last decade many apps have been developed that can support people with dementia in managing daily life, engaging in activities and staying in touch with their social network. However, people with dementia may have difficulty finding apps that match their needs, interests and abilities, FindMyApps is a selection tool that aims to help people find, download and use apps for self-management and meaningful activities, which are dementia-friendly and meet their needs, interests and capabilities.

A randomized controlled exploratory trial into the effectiveness of FindMyApps showed that people with dementia who were offered this tool more frequently downloaded and used apps for self-management and meaningful activities than people who did not have access to this tool. This confirmed the usefulness of the tool. Therefore, a tool such as FindMyApps is recommended for people with dementia and their caregivers to ease the search for suitable apps.

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Social Health Domain 3: Technology to promote social participation

Standardised instruments for measuring social interactions and communication in dementia caregiving must be developed to ensure rigorous research into the effect of technology solutions that aim to support this

Guidance

The academic community should dedicate more resources to develop and evaluate technology-driven solutions that support dyadic communication and foster social interactions in dementia caregiving dyads. Rigorous investigation is needed using standard, comparable measurements to demonstrate the effects of these technological solutions.

Explanation and examples

A systematic literature search was conducted to comprehensively describe technology-driven interventions to prompt communication and facilitate positive social interactions between people with dementia and their conversation partners. Titles and abstracts from three databases PubMed, CINAHL and PsycINFO, were independently screened by two researchers. Quality of the included studies was assessed using the Mixed Methods Appraisal Tool. Of the 18 papers included in the review, the technology most commonly used to facilitate social interaction were tablet-computers (n=7), social robots (n=5), and personal computers (n=4). Technology-driven devices not fitting into the three other categories were labelled as ‘other’ (n = 2). Results showed that the social technology helped: i) breaking the ice by initiating dialogue and serving as a conversational platform; ii) increase interaction frequency and duration by encouraging more involvement between the conversation partners; iii) better understand the person with dementia through reminiscence activities; and iv) reduce pressure on the conversation partner by making the communication more reciprocal. Although there is seemingly great potential in technology to facilitate social interaction and communication in dementia caregiving, the findings show that research in this area is still in an explorative phase. The diversity in study methodologies and few standardised instruments used to measure these outcomes point to a need for further research into development and validation of new assessment tools for positive outcomes in social health.

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Implementation of technology in dementia care: facilitators & barriers

Successful implementation of technology in dementia care depends not merely on its effectiveness but also on other facilitating or impeding factors related to e.g. the personal living environment (privacy, autonomy and obtrusiveness); the outside world (stigma and human contact); design (personalisability, affordability and safety), and ethics on these subjects.  This section provides recommendations on the implementation of technology in everyday life, for meaningful activities, healthcare technology and technology promoting Social Health.
Technology for meaningful activities

Ensure multiple employees are responsible for exergaming to ensure successful implementation of this technology

Guidance

Exergaming in day care centres can be implemented more successfully by making more than one employee responsible for it.

Explanation and examples

We have asked day-care centres for people living with dementia, which factors were important for successful implementation of Exergaming. Sometimes, only one person in the day-care centre was responsible for the Exergaming activity. If this person was not at the day-care centre, because he/she was ill or left for another job, the Exergaming activity often was forgotten.

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