Best Practice Guidance
Human Interaction with Technology in Dementia


Implementation of technology in dementia care: facilitators & barriers

Successful implementation of technology in dementia care depends not merely on its effectiveness but also on other facilitating or impeding factors related to e.g. the personal living environment (privacy, autonomy and obtrusiveness); the outside world (stigma and human contact); design (personalisability, affordability and safety), and ethics on these subjects.  This section provides recommendations on the implementation of technology in everyday life, for meaningful activities, healthcare technology and technology promoting Social Health.
Social Health Domain 1: Fulfill ones potential and obligations

E-learning interventions, such as the iSupport-Sp, should be considered as alternative support services to reach caregivers of people with dementia living in remote areas, thus increasing service coverage


To provide informal caregivers of people with dementia living in remote areas with alternative support services, e-learning interventions can overcome some constraints of in-person services, such as costs and transport to the venues, and might increase the reach of services. However, these e-learning interventions should follow a set of recommendations tailored to the rural context in order to be effective.

Explanation and Examples:

E-learning interventions have proven effective in helping caregivers of people living with dementia, with benefits in terms of knowledge about dementia and social and emotional support. The most effective interventions are those with multiple psychotherapeutic components, such as Cognitive Behavioural Therapy and relaxation exercises, educational resources, online peer support groups, and interaction with healthcare professionals.

However, for these interventions to be successful in a specific context, such as that of rural populations, a process of cultural adaptation, co-design and implementation is needed. For example, some of the concerns expressed by the focus groups in our qualitative study into the adaptive implementation of an online support programme for caregivers, iSupport-Spanish version, concerned the local availability of technological devices or internet access in rural areas. Some recommendations that resulted from the process of co-design and cultural adaptation were:

  1. make the platforms accessible through a personal link instead of a username and password;
  2. make the platforms available in public spaces for those without access to Wi-Fi or technological devices, e.g. community libraries, town halls, etc.;
  3. use a multiplatform format (e.g., computer, smartphone, tablets);
  4. make information available through audio and text (both modalities);
  5. include images and videos accompanying the text;
  6. offer the possibility to personalized letter size and background colours;
  7. avoid technical words (use simple language);
  8. offer feedback from healthcare professionals and support groups; and
  9. offer the information in slide format.

Support interventions for caregivers, such as the iSupport-Sp (available at, could improve their quality of life and the quality of care, reduce caregiver burden, improve care service delivery, and could help to cope with care responsibilities.

Type of evidence

Mauricio Molinari-Ulate (DISTINCT ESR7)

Qualitative study, online focus groups, cultural adaptation, co-design


Molinari-Ulate M, Guirado-Sánchez Y, Platón L, van der Roest HG, Bahillo A, Franco-Martín M. Cultural adaptation of the iSupport online training and support programme for caregivers of people with dementia in Castilla y León, Spain. Dementia. 2023;0(0).

Useful links


Cultural Adaptation iSupport-Sp publication access: