To avoid excluding some people with dementia, service developers should provide alternative non-ICT options when they deliver services and interventions that rely on smartphones, tablets and computers.
Explanation and Examples
A standardized questionnaire mapped how many Everyday Information & Communication Technologies (EICTs) (maximum 31) were relevant to 35 people living with dementia and 34 people with no known cognitive impairment in Sweden. In the same questionnaire, each person also rated their perceived their ability to use (maximum 90) relevant ETs on a 5 step rating scale. A relevant Everyday Information Communication Technologies Commonplace information communication technologies and their functions that most people would agree are widely available in homes and society. e.g. make a call from a mobile phone, receive a mobile phone call, games on a smartphone, internet banking on a tablet computer etc. More is one that is being used, or has been used in the past, or is planned for use in future. This data was analysed (in a Rasch model) to produce a score for each person’s ability to use ET, and a challenge measure for each of the 31 EICTs to show how difficult or easy they were to use compared to each other. EICTs on smartphones and tablets were not relevant for a high proportion of both groups. Combined with a lower ability to use ET, particularly for people in the group with dementia, and high challenge measures for computer and automated telephone service functions, this could mean some people cannot access EICT-based services and interventions on computerized devices. However, the landline telephone was easiest to use and relevant to the majority of both groups, so this, together with face-to-face options could provide viable alternatives.
The study is currently under review and will be available under open access.
ThemesInformation Communication Technologies (ICT) Policies Services
Target groupsPolicymakers Service developers
Type of evidence
Cross sectional quantitative study with literature review
Wallcook, S., Malinowsky, C., Kottorp, A. & Nygård, L. ‘The use of Everyday Information Communication Technologies in the lives of older adults living with and without dementia in Sweden’, Assistive Technology, 33:6, 333-340. doi.org/10.1080/10400435.2019.1644685