Addressing stigma through online and offline service options
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Guidance
Service providers should counter the stigmatising effect of not having access to, or not being a skilled user of, Everyday TechnologiesCommonplace technologies that most people would agree are widely available in homes and society. e.g. Microwave, television, ATM, ticket machine, elevator/lift, smartphone etc., for people with dementia and consider strategies to enhance participation, providing offline and online choices for all public services.
Explanation and Examples
Interviews were performed with 128 older people with and without dementia in the UK, and 69 people with and without dementia in Sweden. In both the UK and Swedish studies, people with dementia reported significantly lower use of Everyday TechnologiesCommonplace technologies that most people would agree are widely available in homes and society. e.g. Microwave, television, ATM, ticket machine, elevator/lift, smartphone etc. compared to older people without dementia. People with dementia also reported significantly lower participation in places and activities within public space. Reduced ability to use Everyday TechnologiesCommonplace technologies that most people would agree are widely available in homes and society. e.g. Microwave, television, ATM, ticket machine, elevator/lift, smartphone etc. was linked to reduced participation in places visited and activities within public space for people with dementia. Community-based consultations with older people with and without dementia across London showed that Everyday TechnologiesCommonplace technologies that most people would agree are widely available in homes and society. e.g. Microwave, television, ATM, ticket machine, elevator/lift, smartphone etc. can provide opportunities to participate in services, e.g. eHealth and online banking. However, without face-to-face or written options (e.g. offline), people with dementia are at risk of stigma associated with digital exclusion. Barriers to participation in their everyday lives can lead to social isolation.
Themes
Activities of daily living Dementia Health literacy Health Services Accessibility Human rights Social isolation Stigma Technology
Target groups
Cultural, recreational & spiritual centres Government Media Service providers: retail, transport, finance Voluntary servicesType of evidence
Cross sectional quantitative studies, literature review & multilevel stakeholder consultations.
References
Gaber, S. N., Nygård, L., Brorsson, A., Kottorp, A., & Malinowsky, C. (2019). Everyday Technologies and Public Space Participation among People with and without Dementia. Canadian Journal of Occupational Therapy, 86(5), 400–411. https://doi.org/10.1177/0008417419837764
Gaber, S. N., Nygård, L., Brorsson, A., Kottorp, A., Charlesworth, G., Wallcook, S., Malinowsky, C. (2020). Social Participation in Relation to Technology Use and Social Deprivation: A Mixed Methods Study Among Older People with and without Dementia. International Journal of Environmental Research and Public Health, 17, 4022. https://www.mdpi.com/1660-4601/17/11/4022#